Planet Trapexit - Erlang/OTP News

Erlang Solutions
- Jobs: Subcontractors, Stockholm Sweden

Thu, 02 Sep 2010 11:30:28 +0000

We are looking for subcontractors available on a full time basis with immediate start on a rolling three months contract.

Roles will involve working as part of a small team of Erlang developers from our Stockholm Office.

You should have experience of developing reliable, fault tolerant applications in Erlang. Experience with linux/bsd, networking, riak and erlang web/nitrogen is highly desirable.

Knowledge of SMS communications protocols, SIP, Telecom and embedded will assist in your consideration for this role.

Immediate start to contract if you are the right person. Rates to reflect skill level and aptitude.

Erlang Solutions
- Jobs: Junior Systems Engineer at Erlang Solutions, London, Stockholm or Krakow (travel to client locations may be required)

Thu, 26 Aug 2010 11:30:30 +0000

With our portfolio of customer facing projects increasing in all our offices, we are looking for talented individuals to join our young and dynamic teams. You will need to be passionate about Erlang and believe it can be the next Java. The right candidate will join a small team of highly skilled systems engineers developing software in Erlang/OTP. You will gain valuable experience in exciting state-of-the-art systems within the Telecom, Financial Services, Banking, Messaging, Automotive and Logistics sectors. As our clients are spread on six continents, fear of flying is unfortunately a “no no”.

1.    Responsibilities:
•    Research, design, development, test and support of Erlang and related software
•    Develop solutions using distributed concurrent programming, software
            packaging and release
•    Write code in Erlang and occasionally in other languages such as C, Java, Clojure, Haskell, Scala & Objective-C to name but a few of our favourites.

2.    Skills and experience required:
•    Be passionate about Erlang
•    A minimum of 1 year’s Erlang programming even if it has been a hobby or
      academic project
•    Experience with other languages such as C and Java, and it's always good to have another perspective
•    Knowledge of Distributed Computing, and revision control software
      (preferably GIT or Subversion)
•    Experience of implementation of soft real time servers
•    Experience with interconnection protocols (HTTP, XMPP, SMPP, ...)
•    Experience with Linux, OS X and Solaris operating systems
•    Experience with web front-end development will be a plus
•    Experience with Agile Methods, including Test Driven Development will be
      an advantage
•    Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
•    Good verbal and written communication in English
•    Good customer facing and presentation skills.

3. Minimum Education, Certification, Training:
A degree in Computer Science, preferably a Masters.

4. Eligibility:
The right candidate will work in a rapidly expanding company and community, receive a competitive salary with full benefits and stock options. Applicants will be considered only if they are currently eligible to work in the EU, but remote work will be considered for ideal candidates.

Erlang Solutions
- Jobs: Senior Systems Engineer at Erlang Solutions , Location: London, Stockholm or Krakow (travel to client locations may be required)

Thu, 26 Aug 2010 11:15:28 +0000

With our portfolio of customer facing projects increasing in all our offices, we are now looking for talented individuals to join us. They will need to like travel, be passionate about Erlang and see a future in this technology area.
The right candidate will lead and programme in a small team of highly skilled systems engineers in developing Erlang/OTP software to meet customer requirements.
Selected candidates will be leading the development of state-of-the-art Erlang systems in the Telecom, Financial Services, Banking, Messaging, Automotive and Logistics sectors.

1.   Responsibilities:
•   Research, design, development, test and support of Erlang based software
•   Develop solutions using distributed concurrent programming, software
            packaging and release
•   Write code in Erlang and occasionally in other languages such as C, Java, Clojure, Haskell, Scala & Objective-C to name but a few of our favourites
•   Evaluation of open source Erlang killer apps
•   Mentoring and coaching junior staff.

2.   Skills and experience required:
•   Be passionate about Erlang
•   Superstar programming skills in Erlang/OTP, possibly 3 or more years
•   Experience with other Programming languages
•   Knowledge of Distributed Computing, and revision control software
      (preferably Git and Subversion)
•   Experience of implementation of soft real time servers
•   Experience with interconnection protocols (HTTP, XMPP, SMPP, ...)
•   Experience with web front-end development is an advantage
•   Experience with mainstream operating systems, including Linux, OS X &
      Solaris derivatives
•   Experience with Agile Methods, including Test Driven Development
•   Experience of planning, estimating and leading a team is an advantage
•   Good verbal and written communication in English
•   Good presentation skills and public speaking experience.

3. Minimum Education, Certification, Training:
A degree in Computer Science, preferably a Masters.

4. Eligibility:
The right candidate will work in a rapidly expanding company and community, receive a competitive salary with full benefits and stock options. Applicants will be considered only if they are currently eligible to work in the EU, but remote work will be considered for ideal candidates.

Erlang Solutions
- Jobs: Open Source Support Engineers at Erlang Solutions, London, Stockholm or Krakow (occasional travel may be required)

Thu, 26 Aug 2010 11:15:28 +0000

We’re looking for people with world class technical and communication skills and a strong desire to see Erlang become the next Java. Experience in supporting and troubleshooting Open Source applications, preferably in Erlang, is a must.
If you know what open source development is all about, we definitively want to hear from you. Experience of trouble-shooting C applications or virtual machines is certainly a plus.

1.     Responsibilities:
·      Maintaining Erlang / OTP systems and distributions
·      Working closely with Erlang enthusiasts, the open source community as well as customers’ operational and technical support staff on community patches
·      Maintaining SLAs and response times with our clients
·      Experienced individuals will help establish the support process as well as service levels and agreements

2.     Skills and experience required
·      Be passionate about Erlang
·      Superstar trouble-shooting skills in Erlang/OTP
·      Experience with other languages, including C and Java
·      Experience contributing to or enabling open source
·      Familiarity with Git and other revision control systems
·       Database administration skills in Couchdb, Riak, and obviously Mnesia
·       Experience with Ejabberd, Rabbitmq, Disco and other open source Erlang killer applications
·       Comfortable with Linux, Unix, Vxworks and other embedded/desktop operating systems
·       Experience of providing software support as well as being in previous customer facing roles will be a distinct advantage
·       Good verbal and written communication in English.

3. Minimum Education, Certification, Training: A degree in Computer Science, preferably a Masters.

4. Eligibility:
The right candidate will work in a rapidly expanding company and community, receive a competitive salary with full benefits and stock options. Applicants will be considered only if they are currently eligible to work in the EU, but remote work will be considered for ideal candidates.

Erlang Solutions
- News: 25 August 2010: Erlang User Conference Registration Open with a Very-Early Bird Rate!

Wed, 25 Aug 2010 16:47:09 +0000

Registration for the Sixteenth International Erlang User Conference and Erlang University courses are now open. The first 100 people to register will receive a Very-Early Bird Discount and pay only SEK 750 including VAT! DON’T MISS OUT as last year's conference sold out.

The Sixteenth International Erlang User Conference will take place in Stockholm, on the 16th November 2010.

In addition to the conference itself, there will be the Erlang University - three-day Erlang training courses from 17th to 19th November. There will also be a day of Erlang Tutorials on the 15th.

Registering for one of the University courses: Erlang Express or OTP Express includes entry to the Erlang User Conference, so don't waste time and register now!

Speakers and talks will be announced shortly.

Erlang Solutions
- News: 19 August 2010: Ulf Wiger CTO of Erlang Solutions will be presenting at Cracow Grid Workshop ‘10.

Thu, 19 Aug 2010 14:02:15 +0000

Presenting at the conference which runs October 11th - 13th in Krakow, Poland, Ulf will look at how Erlang is breaking out of the clusters of the last century and entering today's cloud computing environments.

The main objective of the Cracow Grid Workshops, which were initiated in 2001, is to support the community of researchers, developers, and practitioners who work in the fascinating field of e-Science, grid systems, and their applications. It will also be celebrating its 10th Anniversary this year.

For more information please visit the CGW ’10 website.

Erlang Solutions
- News: 17 August 2010: Ulf Wiger of Erlang Solutions will be presenting at Yow! Australia 2010 in Brisbane and Melbourne

Tue, 17 Aug 2010 08:47:07 +0000

Ulf will be giving a talk titled, Erlang Warps Your Mind: Concurrency-Oriented Programming , and two workshops, Erlang: A Language for Programming Reliable Systems and Erlang/OTP System Principles.

During “Erlang Warps Your Mind: Concurrency-Oriented Programming” he will try to show how learning Erlang will make you a better programmer.

“Erlang: A Language for Programming Reliable Systems”, a hands on tutorial, will give you an introduction to the Erlang programming language.

During “Erlang/OTP System Principles" you will get an insight in to the theory and concepts behind Erlang design principles, learning how concurrency design patterns they are used to build industrial grade systems.

The YOW! Australia 2010 Developer Conference offers outstanding opportunities to learn more about the latest practices, technologies and methods and for building innovative software solutions with the opportunity to hear and meet international software experts and network with the other talented developers in Australia.

Melbourne Dates: The talk will be 2-3 December with the workshops on November 30th to December 1st.
Brisbane Dates: The Talk will be 6December 6th-7th with the workshops on December 8th-9th.

For more information on the conference, click here and for more information on Ulf’s presentations click here.

Erlang Solutions
- News: 12 August 2010: Hans Nilsson of Erlang Solutions will be presenting at Java Zone 2010

Thu, 12 Aug 2010 14:16:56 +0000

In his talk entitled “Introducing Erlang to the OO Community”. Hans will look at whether anything at all can be modelled without objects? He will describe why Erlang, originally invented to handle the next generation of Telecom products, has become successful in a much wider range of sectors including embedded devices, messaging systems, banking and e-commerce.

He will also introduce the Erlang programming language, describing how to do more with less. Hans will be giving examples on the syntax and constructs which allow Erlang programs to be 4 : 10 times shorter than their counterparts in Java, C and C++ while achieving 99,999% availability. He will provide examples not only of the Ericsson success stories, but also from banking, finance, distributed databases, instant messaging and web2.0, describing how Erlang has found its role in these market segments.

For more information click here.

Erlang Solutions
- News: 05 August 2010: Announcing the call for submissions for the Erlang User Conference 2010 in Stockholm.

Thu, 05 Aug 2010 14:33:09 +0000

The 2010 Erlang User Conference in Stockholm will be held on Tuesday the 16th of November. Monday the 15th of November will be dedicated to Erlang Tools Tutorials, the Erlang User Conference will take place on the 16^th November. With The Erlang University training courses being held on the 17^th- 19th November.

We have now opened the call for talks and tutorials for the 2010 conference. Talk submissions should be 30 minutes in length, including five minutes for a Q&A session. Tutorial submissions can be of 1.5 or 3 hours in duration and should be aimed at a technical audience. For your chance to present at the Erlang User conference 2010 submit a talk via the EUC2010 Submissions page. The deadline is the 10^th September at the latest.

Erlang Solutions
- News: 17 May 2010: Erlang Solutions awarded a Knowledge Transfer Partnership with the Kent Business School

Mon, 17 May 2010 10:17:36 +0000

Erlang Solutions is proud to announce that a third KTP project has been accepted by the Knowledge Partnerships Programme (KTP). This is in addition to the Reusable Components project that recently completed and the E-Learning/E-Certification Project that began in October 2009. This project will be a strategic marketing project together with the University of Kent, who have been our Academic partners in the other two projects and with whom Erlang Solutions has a strong partnership.

The main purpose of the project will be to establish and nurture a marketing orientation within the company and improve current marketing processes from a tactical and strategic perspective.

Erlang Solutions
- News: 26 April 2010: Hans Nilsson joins Erlang Solutions as Senior Consultant

Fri, 14 May 2010 15:16:46 +0000

Erlang Solutions Ltd proudly welcomes one of the world's most experienced and capable Erlang experts into our team.

Hans Nilsson joined the Ericsson Computer Science Lab in 1988, the year after Joe Armstrong. For the first two years, he worked on the development of the highly regarded SICSTUS Prolog. In 1995 together with Claes Wikström, he developed the Mnesia DBMS and Mnemosyne query language, and then went on to study the budding Voice over IP field. He implemented his first Erlang-based SIP stack in 1998, while the standard (RFC2543) was not yet in stable draft. Hans presented his SIP-ISDN Gateway at the Erlang User Conference 1997.

After a couple of years developing a residential Ethernet switch at Ericsson, Hans returned to Voice over IP. He established himself as one of Ericsson's leading SIP experts, and was the company's representative in the GSM Association SIP Technical Expert Group. Meanwhile, he was the technical lead on a large product development project based on his SIP implementation. Before joining Erlang Solutions, he worked in a tiger team doing advanced prototyping with Erlang in close cooperation with the Intel Performance Lab.

Hans is also a key member of the ProTest EU Project, where his work on property-baseddata mining of packet trace logs and QuickCheck verification of SIP parsers have been highly influential. As Erlang Solutions is an active member of that project, his involvement will continue.

With the addition of Hans Nilsson, Erlang Solutions is able to offer world-class expertise in the Voice over IP field.

Erlang Solutions
- News: 10 May 2010: Erlang Solutions Announces Opening of New Office in Stockholm, Sweden

Fri, 14 May 2010 15:16:46 +0000

Erlang Solutions Ltd has opened a new office in central Stockholm. The new office and and staff with extensive knowledge of Erlang will allow the company to better serve its large client-base in Sweden and worldwide. The expansion also provides an expanded training portfolio and facilities. It is envisaged that Erlang community will meet here at regularly organised Erlang User Group Meetings. In addition Erlang Solutions will be able to accommodate more students for internships, training and certification.

Erlang Solutions’ new office is located at Saltmätargatan 5, 113 59 Stockholm, Sweden and can be reached by phone at +46 - (0) 8 - 120 424 00

Process-one News: Strategic Guide: The Interpersonal Web

Tue, 30 Mar 2010 17:59:34 +0000

Download the document:

English version: Strategic Guide: The Interpersonal Web (PDF).

Process-one News: Strategic Guide: Instant Messaging and Security

Fri, 06 Nov 2009 10:46:44 +0000

Businesses recognise that instant messaging can help to improve employee productivity, but are often reluctant to sanction its use due to concerns about security. This Strategic Guide examines the real risks associated with instant messaging in corporate environments and explains how to mitigate them.

Download the document:

English version: Strategic Guide: Instant Messaging and Security (PDF).
French version: Guide Stratégique: Messagerie instantanée & Sécurité (PDF).

Process-one News: ProcessOne launches online marketplace for instant messaging services and applications

Mon, 27 Apr 2009 09:22:04 +0000

PARIS, FRANCE – 27 April 2009 – ProcessOne, an instant messaging (IM) solutions provider with over 35 million registered users in the world, today announced the launch of its online IMstore to meet the growing demand for IM*. The IMstore will enable businesses to directly purchase instant messaging applications and services, which have been created by ProcessOne and independent XMPP developers, allowing them to customise their corporate instant messaging platforms to meet their specific needs.

Initially, users will be able to buy ProcessOne’s OneTeam IM client for the iPhone and corporate IM gateways from the IMstore. OneTeam gives users access to mobile IM services on the iPhone / iPod Touch devices. It is ideally suited for business as it can be used in a corporate environment with an organisation’s own XMPP server, meaning that users can communicate more securely using the public IM accounts they are familiar with. ProcessOne’s IM gateways enable businesses to connect to six of the most popular instant messaging networks – MSN, AIM, ICQ, Yahoo!, GoogleTalk and Twitter – without users needing to leave their existing corporate instant messaging solution, providing IT departments with greater control. As the IMstore continues to grow further applications will be added including VoIP and video applications.

ProcessOne is looking to create a developer ecosystem with the launch of the store, in order to tap into developers’ innovation and provide them with the opportunity to monetise the IM applications that they develop. By giving developers the opportunity to create their own applications and sell them through the store, ProcessOne aims to further promote the development of open standard instant messaging platforms and applications.

“Instant messaging is continuing to grow and especially as more enterprises are seeing it as a valuable communications tool,” commented Mickael Remond, CEO of ProcessOne. “The IMstore is a unique model for mixing open source and commercial software. By creating a marketplace, developers now have a way to showcase and make money from the IM applications that they develop. This is also very beneficial to businesses as they now have access to a one-stop shop for all their IM needs, which enables them to quickly purchase applications and customise their messaging platforms.”

To visit the ProcessOne IMstore, please go to :
http://www.process-one.net/en/imstore/

Editors’ Notes
* According to the Radcati Group, the number of IM accounts worldwide will grow from 1.8 billion in 2008 to over 3.7 billion by 2012

About ProcessOne

Founded in 1999, ProcessOne is a specialised creator of high performance instant messaging solutions. The company actively develops the instant messaging server ejabberd and offers a high level of commerical support throughout the world. ProcessOne is one of the principal providers of instant messaging solutions and real time communications services.

ProcessOne’s solution has become the benchmark in the deployment of high performance instant messaging solutions. Solutions are for enterprises who want to deploy an internal instant messaging solution with or without interconnection with existing networks (MSN, Yahoo!, AOL). They are also for online communities that want to improve the services offered to its users. Known for its robustness under heavy loads, the solution is deployed with important clients around the world for building personalised services (Meetic, Portugal Telecom, SIPPhone, Nero) and today has over 35 million users.

For further information please visit : http://www.process-one.net/

Process-one News: Lack of education restricts growth of mobile instant messaging

Wed, 04 Feb 2009 05:00:38 +0000

London, UK – 4 February 2009 - Research released today by instant messaging experts, ProcessOne, has revealed that 60% of mobile users would send less text messages if they were better educated about how to use mobile instant messaging (IM) services. Despite many more of today's mobile handsets having IM capability only 35% of the users surveyed currently used mobile IM with text messaging remaining the dominant communications medium.

In the UK on average 6.5 billion text messages are sent per month*, however, the research did reveal that users are becoming increasingly frustrated with what they can do with text messaging. 58% of respondents cited character restrictions as their biggest frustration, followed by lack of real-time communication (22%) and lack of multimedia capability such as video (20%).

“There is a great opportunity for mobile operators to educate their users about the benefits of mobile IM, said Mickaël Rémond, CEO of ProcessOne. “Despite remaining very popular, text messaging hasn’t evolved with users’ communication habits. With today's mobile devices consumers are wanting a much more real-time and interactive experience, in order to better communicate with friends and colleagues.”

In the same way that texting and mobile voice calls only took off when users were able to communicate easily and cost-effectively with each other irrespective of network, the survey revealed that central to the future success of mobile IM will be interoperability. Just over two thirds of respondents stated that they would use mobile IM more if their network operator provided them with a single IM service that would connect with contacts on other networks.

Mobile IM pricing remains an unclear issue for many users, as nearly half of people questioned said that the ‘apparent’ high cost was the biggest barrier towards them using mobile IM services. However, interestingly the majority of users (40%) said that they would prefer to pay for mobile IM on a pay-per-message basis, as opposed to a low-cost monthly subscription (30%) or advertising funded model (30%).

“There definitely needs to be better clarity regards mobile IM pricing. It is apparent that people are willing to use services if they are priced correctly so there is plenty of room for mobile operators to develop innovative pricing options, whether it is a flat-rate fee or micro billing for add-on IM services, such as message histories or file downloads,” concluded Mickaël Rémond.

The research was conducted by independent market research company TNS and was a survey of 2,000 mobile phone users in Great Britain. For further details of the survey, please contact Spark Communications on +44 (0)20 7436 0420.

*Mobile Data Association (MDA), October 2008

About ProcessOne

Founded in 1999, ProcessOne is a specialised creator of high performance instant messaging solutions. The company actively develops the instant messaging server ejabberd and offers a high level of commercial support throughout the world. ProcessOne is one of the principal providers of instant messaging solutions and real time communications services.

For further information please visit : http://www.process-one.net/

Downloads

Press release: Lack of education restricts growth of mobile instant messaging (PDF)
ProcessOne Mobile Instant Messaging Research Result (PDF)

Process-one News: ProcessOne launches the first business-class instant messaging client for the iPhone

Wed, 05 Nov 2008 13:42:10 +0000

PARIS, FRANCE – 5 November 2008 – ProcessOne, an instant messaging (IM) solutions provider with over 35 million registered users in the world, today announced the launch of OneTeam, which is the first business-class IM client for the Apple iPhone. Built on ProcessOne’s renowned open-source IM platform, it provides business users with secure and flexible access to IM services.

OneTeam can be downloaded from the Apple App Store on iTunes, giving users access to mobile IM on the iPhone and iPod Touch devices. OneTeam enables users to reuse their existing IM accounts through server side gateways, meaning they can get in contact with existing contacts on AIM® / MobileMe®, ICQ ®, MSN ® / Windows, Yahoo! ® and GoogleTalk®.

OneTeam is ideally suited for business users as it can be used in a corporate environment with a businesses’ own XMPP server. For the IT department this means they can much more effectively manage IM, ensuring security and compliance, while at the same time giving users the flexibility of using the public IM accounts they are familiar with.

“The iPhone is fast emerging as the device of choice for many business users, many of whom will require instant messaging capability,” said Mickaël Rémond, CEO of ProcessOne. “Our OneTeam client allows businesses to have the best of both worlds when it comes to IM by allowing users to continue to use public IM clients, but also providing the capability for them to be brought under the control of the IT department so they can be managed and maintained effectively.”

OneTeam enables users to communicate using the software on their iPhone when connected to WiFi, 3G and Edge networks, enabling them to stay connected wherever they are in the world.

Key features of the of the OneTeam service include:

No per-message charges – OneTeam uses a users’ existing data plan
Enables users to access their Gmail® account directly
Clean and streamlined workflow
Compliance with the open XMPP standard
OneTeam can be used in a corporate environment with a corporate XMPP server
Users can chat with their contacts on other IM networks

“We are committed to making OneTeam an instant messaging application that users will love using, so will be continuing to develop the software and introduce new features. We will be actively soliciting feedback from our users to ensure that they have the functionality they need to communicate via IM to friends, colleagues and business partners in the future,” concluded Mickaël Rémond.

OneTeam is available at the Apple App Store on iTunes and costs €4.99 (£3.49) to download.

References:

About ProcessOne

For further information please visit : http://www.process-one.net/

Process-one News: Majority of UK businesses miss out on instant messaging benefits because of security fears

Thu, 10 Jul 2008 06:00:00 +0000

London, UK – 10 July 2008 - Research released today by instant messaging experts, ProcessOne, revealed that 72% of UK businesses have banned the use of public instant messaging (IM) software, such as MSN, AIM and Yahoo!, because of security fears. These fears include the ability for employees to download the software without the IT department’s knowledge and potentially use it to send confidential information outside the business. This is despite the fact that 74% of those surveyed say that they think IM could provide valuable collaboration benefits to their organisation; indicating that at the moment, security fears are overriding the opportunity that UK businesses have to increase collaboration and business productivity.

“It is a shame that more businesses in the UK aren’t taking advantage of the benefits that instant messaging can bring,” said Mickaël Rémond, CEO of ProcessOne. “Many organisations are torn between wanting to maximise security or gain collaboration and productivity benefits, and clearly maintaining security is winning at this point. However, businesses need to ask themselves whether taking such a knee-jerk reaction as completely banning the use of IM is really the best option for the company.”

The concern about the security risks of allowing public IM use within the organisation was widespread, with 88% of IT directors saying they were concerned. In fact, over half (56%) said that their organisation was worried about losing sensitive business information through IM conversations. However, despite this, only 12% of those surveyed said that their company kept an audit trail of IM messages sent by employees using free public IM software. Considering the increasing number of regulations which specify that all communication, including instant messages, needs to be kept, this means that 88% of UK businesses are potentially at risk of not complying and will have no way of confirming if confidential information was sent outside the business using public IM.

When questioned further about their organisation’s reaction to the need to keep audit trails of IM conversations in order to comply with regulations, over one third (38%) of IT directors said that their business had banned the use of public IM outright. 21% said that their company is using a private IM system, instead of public IM, so that audit trails can be kept. Some businesses had a more extreme reaction with 15% not allowing any type of instant messaging because they thought it was too difficult to keep reliable IM conversation audit trails. More worrying, however, was that, 8% of IT directors said that their business doesn’t bother to keep track of IM message audit trails at all because they think the process is too complicated, and 10% did not know that audit trails needed to be kept.

The research also found that about half of IT directors thought that staff would be reluctant to use a corporate IM tool instead of using the public IM software that they were used to, leaving them with little choice but to ban IM completely if they were concerned about security.

“Clearly, everyone recognises the benefits that IM can bring. However, the challenge will be for businesses to look for strategies that enable them to reap the rewards without putting themselves at risk of a security breach,” said Mickaël Rémond, CEO of ProcessOne. “While corporate IM tools are changing and becoming more user friendly, the best solution is to find a way to allow employees to use whichever solution they are most comfortable with, while providing a way for businesses to enforce their IT policies to protect the organisation and ensure that audit trails are kept. Only by finding a strategy that allows this level of flexibility can businesses hope to maximise their security, as well as their collaboration and productivity.”

The research was conducted by independent market research company Vanson Bourne and was a survey of 100 senior IT decision-makers from enterprises of 1000 or more employees. For further details of the survey, please contact Spark Communications on (0)207 436 0420

About ProcessOne

For further information please visit : http://www.process-one.net/

Downloads

Press release: Majority of UK businesses miss out on instant messaging benefits because of security fears (PDF)
ProcessOne Entreprise Instant Messaging Research Result (PDF)

Process-one News: Upcoming research on UK businesses, instant messaging and security

Mon, 23 Jun 2008 09:22:41 +0000

Report synthesis will be available on July 2008, 10th.

Process-one News: Major League of Baseball teams up with ProcessOne to deploy large scale chat system

Fri, 20 Jun 2008 09:24:00 +0000

The MLB.com site offers a wealth of information and services, including Game Day, a flash-based audio application that enables fans to follow every pitch as it happens.

MLB.com wanted to make its web site as ‘sticky’ as possible so that fans would want to come to the site, get involved and stay for a long period of time. It therefore decided to develop a new instant messaging facility to enhance the features of Game Day. At first, the organisation had some concerns about the project. A previous attempt to develop instant messaging had been unsuccessful because the solution implemented had been neither sufficiently scalable to meet demand nor visually exciting enough. MLB.com therefore knew that the success of the new venture would depend heavily on its choice of platform. The organisation had to find an instant messaging server that would give it both the flexibility to innovate and the confidence to grow.

In the previous year, MLB.com’s Game Day application had attracted over 85 million users. MLB.com knew how many concurrent visitors it attracted to its site on game days and it knew what its average year-on-year growth was. It also knew how many fans had used its earlier instant messaging service. Using these figures as the basis for some solid statistical analysis, it anticipated that demand for its new chat facility would not only be huge – but would also grow steadily over time.

Providing quality support

MLB.com interviewed a lot of potential partners for the project and carried out practical product evaluations. However, the solutions that it initially tested failed to provide the flexibility and scalability that it needed. Then, MLB.com met ProcessOne at a conference in California. “We were immediately impressed by ProcessOne’s offering,” says Joe Choti, CTO of MLB.com. “ProcessOne was head and shoulders above everyone else.”

ProcessOne provides high performance instant messaging servers that are based on ejabberd, an open source technology that is mainly written in the Erlang programming language. As it runs in a cluster mode, ejabberd is highly robust and can be easily expanded in size, making it ideal for large-scale deployments. MLB.com was familiar with ejabberd and quickly identified that the ProcessOne Instant Messaging Server could meet all of its requirements.

“ejabberd is a full featured jabber server compared to the other products that are in the market,” explains Christian Gough, system administrator at MLB.com. “The ProcessOne Instant Messaging Server offered every feature that we desired. By leveraging the scalability of Erlang, the solution allows us to easily expand and adapt the server whenever we want to in the future.”

The CEO of ProcessOne travelled to New York to work directly with MLB.com’s internal team and specify the precise requirements of the solution. “His help was extremely timely and useful,” says Gough. “The quality of support that we have received from ProcessOne has been very, very good.”

Creating an innovative service

For MLB.com, the visual concept of the solution was just as important as the underlying technology. The organisation wanted to create a Game Day chat facility that would give fans the look and feel of experiencing a live game with other fans. It therefore based its new instant messaging service on a virtual ballpark. Fans can visit different sections of the online ballpark during a game to join different chat sessions on different topics with different groups of people.

In one part of the virtual ballpark, fans of the home team can be discussing the state of the pitch or the decisions of the coach. In other parts of the ballpark, fans from opposing teams can get together to argue the merits of different players. “This is by-appointment chat,” explains Choti. “The ballpark opens when the game begins and closes when the game ends. An automated session manager feature manages the chat rooms and ushers users out at the end of a game, just as they would be ushered out of a real ballpark.”

As part of the project, ProcessOne developed a customised module for MLB.com to allow its ejabberd-based instant messaging server to interact with the company’s existing web services and authenticate users against its user database. “Users can now log in once to MLB.com and use a range of different services, including the chat facility, without having to log in again to a separate system,” explains Gough.

The entire instant messaging solution, including the customised module, was deployed in a very short timeframe. “ProcessOne took us from conception to deployment in just three weeks,” recalls Choti.

Meeting requirements by 110%

MLB.com is delighted with its new chat service. Over the course of each season, it now facilitates different instant messaging sessions at as many as 25,000 venues. This Game Day chat facility is helping to attract more users to the site and is encouraging visitors to stay on the site longer. This gives the company more opportunities to cross-sell and up-sell from its range of merchandise and services. In addition, MLB.com anticipates that the chat service will also help it to attract higher value advertisers to its site.

The feedback from users has been very positive. “Users absolutely love it,” says Choti. “We believe that we now offer one of the most exciting chat facilities available today.”

The ProcessOne Instant Messaging Server is performing very strongly. “The use of Erlang and clustering in the solution architecture not only ensures scalability, but also adds to the solution’s stability and flexibility,” says Gough. “The ProcessOne Instant Messaging Server offers a plethora of features and we have been able to easily extend it to meet our unique requirements.”

“The ProcessOne Instant Messaging Server has met our requirements 110 per cent,” adds Choti. “From the very first day that we brought the server online, we have not had a single problem with it. It’s a champ!”

Now that its Game Day chat facility is up and running, MLB.com doesn’t plan to stand still. Every year it tweaks and enhances its web site with new features. “We are very confident that the ProcessOne platform is scalable and robust enough to support us in whatever direction we go,” says Choti.

He concludes: “Our success has been based, not only on the technical solution provided by ProcessOne, but also on the personal support provided by ProcessOne. ProcessOne is not a vendor; it’s a partner and that’s a very important distinction.”

References

Download the case study (PDF): MLB.com scores a home run with instant messaging from ProcessOne

Click to access more case studies

Process-one News: ProcessOne provides a stable and flexible instant messaging platform for leading European ISP

Wed, 03 Oct 2007 07:00:01 +0000

Paris, France - October 3, 2007 - Portugal Telecom has deployed ProcessOne's Instant Messaging solution as their core Instant Messaging platform. This leading european Internet Service Provider (ISP) has established a strong relationship with ProcessOne and is totally satisfied with the scalability and robustness of their new Instant Messaging system.

Owned by Portugal Telecom, SAPO is the largest Internet Service Provider (ISP) in Portugal. The company had a large online messaging community, but its existing server was simply not stable enough to cope with demand.

"We had daily interruptions in service, which were costing us customers," explains Pedro Melo, technical consultant at SAPO. "We worked with the existing supplier for quite a long time to try to resolve these stability issues, but it just got to the point when we couldn't put up with the costs and problems any longer."

As an ISP, the company needed a stable server to support its instant messaging (IM) capability and a more flexible platform for delivering a wider range of customer services. In addition, it needed a server that could scale horizontally as its customer base grew.

SAPO was already aware of ProcessOne and so contacted the company for its advice. "We discovered that ProcessOne solutions were already successfully powering some very big and growing sites, and this gave us all the reassurance we wanted," says Melo. "We didn't need to look any further."

Migrating platforms quickly

ProcessOne specialises in developing high-performance messaging solutions based on the ejabberd server. A standard technology from the Internet Engineering Task Force, ejabberd is based on the widely accepted eXtensible Messaging and Presence Protocol (XMPP) and offers a highly robust messaging platform. ejabberd is also an open source technology and is thus a secure choice for SAPO.

ProcessOne helped SAPO to prepare the migration from its existing server and then customise the technology. It advised the company about integration with its existing internal infrastructure and provided tools for load testing. The migration was completed very quickly and without any significant issues.

"We were up and running in less than two months," explains Melo. "ProcessOne was extremely helpful. The team was interested in our business, provided us with good advice and support and always reacted quickly if we had any issues."

SAPO is confident that it made the right decision in selecting an ejabberd-based platform. "ejabberd is the enterprise-class, large-scale deployment king," says Melo. "It has been working very, very well."

Living in an open world

SAPO has a longstanding commitment to open source technologies, so ejabberd provides a good fit with the company's IT strategy. If it needs to, the company knows that it can look into the code itself, diagnose problems and suggest fixes or customisations. "SAPO has a strong open source culture," explains Celso Martinho, CTO of SAPO. "Using open source software enables us to be innovative, flexible and reactive in a global market where the absence of these qualities can seriously hurt your business."

Through their work together, ProcessOne has produced a number of ejabberd product extensions to meet SAPO's specific business requirements, and SAPO now plans to make these extensions openly available to other users of ejabberd. SAPO also plans to publish the code it developed for migrating from its previous solution to the ejabberd platform, and it believes that this, in particular, will be very useful to other companies.

But it is not just the ejabberd technology that is open. ProcessOne also has a very open relationship with its clients. "The company provides us with access to its internal development site, so that we can see exactly what it is doing and the status of all tasks," explains Delfim Machado, technical project leader at SAPO. "Both sides feel that nothing is hidden."

Delivering integrated services

Since going live with ejabberd, SAPO has been able to successfully use IM to enhance other services. For example, it has integrated its ejabberd server with its SMS network, so customers can now send messages to the mobile phones of friends and colleagues from their PCs using IM. Similarly, customers can elect to receive an IM message when a new comment is posted to their blog or when they receive an important email from a specific email address.

"We are really excited about all of the possibilities with ejabberd," says Melo. "The integration of IM with other services creates a really strong differentiator for us. In the future, we plan to integrate more and more services with IM."

In particular, SAPO plans to work with ProcessOne in the months ahead to extend the use of IM into the areas of multi-media and Voice over IP (VoIP). As new technology standards emerge, SAPO will also work with ProcessOne to integrate these into its ejabberd platform and services.

Martinho concludes: "ejabberd has proven to be a carrier-class solution. It has provided us with a robust and scalable platform that we can trust for our messaging projects. We have a strong relationship with ProcessOne and are very confident about the future."

Download the complete Case Study in PDF format: ProcessOne Provides a Stable and Flexible Instant Messaging Platform for leading European ISP

About ProcessOne

Based in France, ProcessOne specialises in the development of high-performance messaging solutions. The company is actively developing the ejabberd server and offers strong commercial support for ejabberd installations around the world. More information about ProcessOne is available at http://www.process-one.net.

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Process-one News: ProcessOne launches OneTeam Groupchat, a rich web-based group chat solution

Fri, 04 May 2007 18:12:01 +0000

ProcessOne announces today its new dedicated groupchat interface. Working directly from the web in Firefox, the groupchat tool provide the more advanced online groupchat interface.

OneTeam groupchat is currently used to cover the French presidential election on Le Chat Citoyen and, along with ejabberd will be the backbone of Rue89 chat system. Rue89 is a new online newspaper.

OneTeam groupchat can be anonymously tested directly from OneTeam groupchat. You can use it to join any chat room you want on the XMPP /Jabber network.

Planet Trapexit - Erlang/OTP News

Erlang Solutions - Jobs: Subcontractors, Stockholm Sweden

Erlang Solutions - Jobs: Junior Systems Engineer at Erlang Solutions, London, Stockholm or Krakow (travel to client locations may be required)

Erlang Solutions - Jobs: Senior Systems Engineer at Erlang Solutions , Location: London, Stockholm or Krakow (travel to client locations may be required)

Erlang Solutions - Jobs: Open Source Support Engineers at Erlang Solutions, London, Stockholm or Krakow (occasional travel may be required)

Erlang Solutions - News: 25 August 2010: Erlang User Conference Registration Open with a Very-Early Bird Rate!

Erlang Solutions - News: 19 August 2010: Ulf Wiger CTO of Erlang Solutions will be presenting at Cracow Grid Workshop ‘10.

Erlang Solutions - News: 17 August 2010: Ulf Wiger of Erlang Solutions will be presenting at Yow! Australia 2010 in Brisbane and Melbourne

Erlang Solutions - News: 12 August 2010: Hans Nilsson of Erlang Solutions will be presenting at Java Zone 2010

Erlang Solutions - News: 05 August 2010: Announcing the call for submissions for the Erlang User Conference 2010 in Stockholm.

Erlang Solutions - News: 17 May 2010: Erlang Solutions awarded a Knowledge Transfer Partnership with the Kent Business School

Erlang Solutions - News: 26 April 2010: Hans Nilsson joins Erlang Solutions as Senior Consultant

Erlang Solutions - News: 10 May 2010: Erlang Solutions Announces Opening of New Office in Stockholm, Sweden

Process-one News: Strategic Guide: The Interpersonal Web

Process-one News: Strategic Guide: Instant Messaging and Security

Process-one News: ProcessOne launches online marketplace for instant messaging services and applications

About ProcessOne

Process-one News: Lack of education restricts growth of mobile instant messaging

About ProcessOne

Downloads

Process-one News: ProcessOne launches the first business-class instant messaging client for the iPhone

About ProcessOne

Process-one News: Majority of UK businesses miss out on instant messaging benefits because of security fears

About ProcessOne

Downloads

Process-one News: Upcoming research on UK businesses, instant messaging and security

Process-one News: Major League of Baseball teams up with ProcessOne to deploy large scale chat system

Providing quality support

Creating an innovative service

Meeting requirements by 110%

References

Process-one News: ProcessOne provides a stable and flexible instant messaging platform for leading European ISP

Migrating platforms quickly

Living in an open world

Delivering integrated services

About ProcessOne

Process-one News: ProcessOne launches OneTeam Groupchat, a rich web-based group chat solution

Erlang Solutions
- Jobs: Subcontractors, Stockholm Sweden

Erlang Solutions
- Jobs: Junior Systems Engineer at Erlang Solutions, London, Stockholm or Krakow (travel to client locations may be required)

Erlang Solutions
- Jobs: Senior Systems Engineer at Erlang Solutions , Location: London, Stockholm or Krakow (travel to client locations may be required)

Erlang Solutions
- Jobs: Open Source Support Engineers at Erlang Solutions, London, Stockholm or Krakow (occasional travel may be required)

Erlang Solutions
- News: 25 August 2010: Erlang User Conference Registration Open with a Very-Early Bird Rate!

Erlang Solutions
- News: 19 August 2010: Ulf Wiger CTO of Erlang Solutions will be presenting at Cracow Grid Workshop ‘10.

Erlang Solutions
- News: 17 August 2010: Ulf Wiger of Erlang Solutions will be presenting at Yow! Australia 2010 in Brisbane and Melbourne

Erlang Solutions
- News: 12 August 2010: Hans Nilsson of Erlang Solutions will be presenting at Java Zone 2010

Erlang Solutions
- News: 05 August 2010: Announcing the call for submissions for the Erlang User Conference 2010 in Stockholm.

Erlang Solutions
- News: 17 May 2010: Erlang Solutions awarded a Knowledge Transfer Partnership with the Kent Business School

Erlang Solutions
- News: 26 April 2010: Hans Nilsson joins Erlang Solutions as Senior Consultant

Erlang Solutions
- News: 10 May 2010: Erlang Solutions Announces Opening of New Office in Stockholm, Sweden